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Day in the Life as a 💫 insurance claim assistant 💫

8:30am -Login to the soft phone application and put myself into "ready mode."  AKA ready to receive calls.  Open up all the computer systems I use on the daily (CRU, CWS, EAS, Microsoft outlook, Excel spreadsheets).

8:45- Around this time I receive my first call.  Call types are split into two main categories: general inquiry calls and new claim setups.  Inquiry calls range anywhere from 1-8 minutes, whereas new claim setups can take up to 30-40 minutes.   I average about thirty calls a day.

9am- (1) Start setting up claims that come in through the email box.  (2) Start working on participant requests.  AKA altering the information on existing claim files.  (3) Start work on second level mail.  AKA attaching various supporting documents to existing claim files (letters of representation from attorneys, medical record requests, etc). 

9:45am- Calls usually start picking up at this time.  Sometimes they come in back to back.

10:15am- 1st ten minute break!

12pm- Thirty minute lunch break!

2:45pm- 2nd ten minute break!

2:45pm-5pm- Repeat the above tasks.

What makes this job challenging?

The most difficult part is answering the phone to upset callers.  When people call an insurance company, it is often for a negative reason.  Some examples of the new claims setups I have received over the phone: Rideshare driver gets physically assaulted by their passenger and is injured.  Delivery driver's back tire blows out and they swerve and hit a concrete wall.  Delivery person is attacked by customer's dog while making delivery.  None of these people are going to be happy when they call and the   💫 claim assistant   💫 is the first person in the line of fire they can vent their complaints to.  That is by far the most difficult part. 

Job Perks.

 (1) It can be performed remotely, with most companies offering the position as hybrid if not fully remote.  (2) Pays well compared to other assistant-type positions. (3)  Not a lot of downtime.  Plenty of work to go around makes the workday fly by.  (4) Great experience not only in insurance, but also provides clerical and administrative task experience.

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